Terms & Conditions

These terms are issued by Heritage Menswear Limited, trading as The Trouser Room. They cover the use of our website – thetrouserroom.co.nz. Use includes visits to our site, purchases on our site, participation in our database and promotions. These terms of use apply to you when you use our website.

Payment Options
We currently accept the following payment methods:
Direct bank transfer (NZ customers only), Paypal, and Credit cards.

Gift Cards

Gift cards issued for The Trouser Room can only be used instore, and cannot be redeemed on website purchases.

Coupon Code

Each coupon is identified by a Coupon Code and has different requirements and rewards. Please check your coupon — all requirements stated on the coupon must be met to receive the discount.

Coupon values are as specified on the coupon.

Coupons are redeemable only on the the trouser room Web site.

In the case of a multiple-item order, the value of the coupon is allocated to each item based on the proportion of the item’s value to the total value of all items, excluding shipping, taxes and other charges.
Certain items may not be eligible for discount. This includes new items which, by law, cannot be sold at a discount in certain countries.

If your coupon has a minimum purchase requirement, shipping and handling, and other charges do not apply towards the minimum purchase amount.

Some promotional offers may not be combined with other offers in the same order. Generally, only one coupon code may be used per order.

Each coupon is valid for a limited time only and expires on the date specified in the offer.

Coupons are not for resale and are not redeemable for cash.

Coupons cannot be replaced if lost, stolen, or deleted.

If a coupon is used and your entire order is cancelled or rejected, or if you return all items in your order, you will be refunded the actual amount paid and your coupon will no longer be valid.

If a coupon is redeemed on a multiple item order, the value of the coupon is divided equally between those items. If one of those items is cancelled, rejected, or issued either a full or partial refund, the coupon savings cannot be transferred to the remaining items in the order.

The Trouser Room reserves the right to discontinue a coupon at any time.


All prices listed on www.thetrouserroom.co.nz are in NZ$. All prices are correct when published. However, we reserve the right to alter prices at any time for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order.

All prices are inclusive of GST.

Website and data Security

Protecting personal information is a priority to us, which is why we always endeavour to provide a secure safe platform on which to conduct online transactions. We take into account security and confidentiality when handling personal information in both the physical and electronic environment. We store and hold your personal information securely through physical and electronic means. We use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the internet. This encryption scrambles details such as credit card number, billing details and delivery address so that generally, other computers are unable to decipher the information, ensuring privacy and security. To make sure you are accessing a secure server, check for the unbroken key or closed lock symbol located generally either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than just ‘http’. It is important for you to protect against unauthorised access to your password and to your computer. Ensure you logout when you have finished visiting thetrouserroom.co.nz, especially if you access the website from a shared computer. We will take all reasonable steps to ensure that your personal information is not misused, lost or subject to unauthorised access or use. We will also take action as required to destroy or permanently de-identify any personal information about you that we no longer require. Please keep in mind that the responsibility is solely yours for maintaining the secrecy of your password and/or account information.

Delivery Charges

New Zealand: FREE deliveries to New Zealand addresses.
Australia: Flat fee of $10 for deliveries to Australian addresses.

Delivery Period

We endeavour to ensure that orders for delivery to addresses within New Zealand and Australia arrive within 10 working days of the order being placed and disptached.

Please note that we can only deliver to physical street addresses for all deliveries.

To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package.


We will refund your purchase if you have made a genuine mistake and under the following conditions:

• Refund application must be within 14 days of date of purchase
• Goods must not have been worn
• All ticketing must still be attached
• Goods must be returned at your cost and in the same packaging as sent to you.
• If goods require pressing we reserve the right to deduct the pressing cost from the refund.

Amending the Terms and Conditions of Use

We may add to, change or remove any part of these Terms of Use at any time, without notice. Any changes to these Terms of Use or any terms shown on this website apply as soon as they are shown. By continuing to use this website after any changes are posted, you are indicating your acceptance of those changes. It is therefore your responsibility to check these Terms of Use each time you use this website, so that you can take note of any amendments we may make. We may add, change, discontinue, remove or suspend any other content displayed on this website, including features and specifications of products and services described or depicted on the website, temporarily or permanently, at any time, without notice and without liability.

Governing Law

Those who choose to access this website do so at their own risk and on their own initiative and are responsible for compliance with all applicable local laws. These terms shall be governed by and construed in accordance with New Zealand law.